Geri Ödeme Politikası

We have a 14-day return policy. You have 14 days after receiving your item to request a return.

To be eligible, your item must be unused, with tags, and in its original packaging. Proof of purchase is required.

To start a return, contact us at supportissousa.store@gmail.com. If accepted, we'll provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Video Evidence: To process a return for damaged or defective items, please provide a short video showing the issue. This helps us resolve your case faster. (This requirement does not apply to EU customers.)

Damages & Issues: Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items: Items damaged by the customer (bending, breaking, burn marks, etc.) are not eligible. Sale items and gift cards are final sale.

Exchanges: Return your item first, and once accepted, place a new order for the replacement.

European Union — 14-Day Cooling Off Period: If your order is shipped to the EU, you have the right to cancel or return within 14 days for any reason.

Refunds: Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are processed within 10 business days to your original payment method. If 15 business days have passed since approval, contact us at supportissousa.store@gmail.com